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High Demand Industry
Start your journey towards a career in retail with a Certificate II in Retail Services. This qualification enables you to take on roles like frontline team member, customer service assistant, and point-of-sale operator. There are thousands of job opportunities available in this field. Secure your future career by getting your Certificate II in Retail Services now.
To attain the SIR20216 Certificate II in Retail Services, twelve (12) units must be successfully completed, consisting of seven (7) core and five (5) elective units.
Total of seven (7) core units must be completed from the following:
| Unit Code | Unit Description |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
Total of five(5) elective units must be completed from the following:
| Unit Code | Unit Description |
|---|---|
| SIRRINV001 | Receive and handle retail stock |
| BSBWOR204 | Use business technology |
| SIRXSLS002 | Follow point-of-sale procedures |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXIND002 | Organise and maintain the store environment |
To be assessed as competent in this qualification, students are required to undertake 2 weeks (10 Days or 70 hours) (or the equivalent part time) placement.
There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry. It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent and the will be required to undertake a LLN and achieve an exit Level 2 or above score within the Australian Core Skills Framework assessments in Reading and Numeracy, which will show that they have the capability to be successful in the course.
As the WA economy continues to grow and diversify, the demand for qualified workers also continues to grow. Jobs and Skills WA is a government initiative focused on providing guaranteed funded training for positions that are or will be in high demand in WA.
We understand that managing the costs of education can be demanding, which is why we offer two convenient payment plans to help make it easier for you to cover your education expenses. Our options include Debit Success, which allows you to set up flexible direct debit payments tailored to your schedule, and Centrepay, which offers a straightforward and cost-free method of handling payments through automatic deductions from your Centrelink benefits.
Both plans are designed to provide you with financial ease and peace of mind, so you can focus on your studies without the added worry of managing payments.
Workplace
12 Units
70 Hours
Will vary depending on your enrolment type
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The entry requirements for the SIR20216 Certificate II in Retail Services course are intentionally designed to be inclusive and flexible. They consider various factors such as:
In addition, your existing abilities in core skills such as learning, reading, writing, oral communication, and numeracy will also be considered.
Take the first step towards your retail career by enrolling in the SIR20216 Certificate II in Retail Services. This qualification prepares you for roles such as:
With thousands of job openings in the retail sector, the time to secure your future career is now. Don’t wait; enrol in the SIR20216 Certificate II in Retail Services and kickstart your career in retail.
Yes, the retail industry is not just in high demand; it’s a sector with significant growth potential in Australia. It’s a dynamic and thriving industry that significantly contributes to the country’s economy and offers many employment opportunities. The demand for retail professionals, including managers and executives, remains strong due to the continual need for customer service, sales, and operations expertise. The growth of e-commerce has also created new avenues for retail employment, further contributing to the industry’s demand and your potential for a successful career.
Studying retail services can lead to a fulfilling and rewarding career. The retail industry offers diverse opportunities for growth and development, and obtaining a qualification in retail services can open doors to roles such as customer service assistant, sales assistant or fulfilment assistant. With the continuous demand for retail professionals and the industry’s significant contribution to the economy, pursuing a career in retail is a great choice.
Students must undertake two weeks (10 Days or 70 hours) (or the equivalent part-time) placement to be assessed as competent in this qualification.
The SIR20216 Certificate II in Retail Services course is not just theoretical; it’s designed to be practical and hands-on. It covers:
By mastering these crucial subjects, you’ll acquire the skills and knowledge needed to navigate the dynamic demands of the retail industry with confidence and expertise.
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