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Certificate II in Retail Services

SIR20216 Certificate II in Retail Services

SIR20216 Certificate II in Retail ServicesCourse Code: SIR20216Certificate II in Retail Services

Get started down the pathway to your career in retail with a SIR20216 Certificate II in Retail Services. With this qualification under your belt, you will be able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. Has the prospective of thousands of job openings over the years. Secure your future career now with a SIR20216 Certificate II in Retail Services.

  • Studying Online
  • Payment Option
  • Nationally Recognised
  • Student Assistance Program
  • Funding Available
  • Learning Method Blended / Classroom
  • Duration Course duration depends on the delivery mode of the qualification and can be flexible depending on your learning needs
  • RTO's This course is delivered by Insight Training Group Australia Pty Ltd, RTO ID 32142.

Course Requirements

To attain the Certificate II in Retail 12 units must be successfully completed comprising of 7 core and 5 elective units

Qualification Pathway

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.  There is also a pathway into the SIR30212 Certificate III in Retail Operations.


Entry Requirements

There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry.

It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent and the will be required to undertake a LLN and achieve an exit Level 2 or above score within the Australian Core Skills Framework assessments in Reading and Numeracy, which will show that they have the capability to be successful in the course.

For more information, you can visit our campus locations. SIR20216 Certificate II in Retail Services is available in Perth and regional WA.

Student Selection Process

Insight Training’s student selection process is designed to ensure that you are enrolled in the qualification that best meets your needs.

Insight Training’s selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;

  • The students’ needs and desired outcomes
  • The ability and commitment of the students to complete the course;
  • Eligibility requirements listed in the applicable National Training Package;
  • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.

After completing this course you can pursue a career as a:

  • Customer service assistant
  • Fulfilment assistant
  • Point-of-sale operator
  • Sales assistant
  • Stock processing assistant
  • Stock replenishment assistant

Core Units

Unit CodeUnit Description
SIRXCEG001Engage the customer
SIRXCOM001Communicate in the workplace to support team and customer outcomes
SIRXIND001Work effectively in a service environment
SIRXIND003Organise personal work requirements
SIRXPDK001Advise on products and services
SIRXRSK001Identify and respond to security risks
SIRXWHS002Contribute to workplace health and safety


Unit CodeUnit Description
SIRRINV001Receive and handle retail stock
BSBWOR204Use business technology
SIRXSLS002Follow point-of-sale procedures
SIRRMER001Produce visual merchandise displays
SIRXIND002Organise and maintain the store environment

Work Placement

To be assessed as competent in this qualification, students are required to undertake 2 weeks (10 Days or 70 hours) (or the equivalent part time) placement.




Jobs and Skills WA

As the WA economy continues to grow and diversify, the demand for qualified workers also continues to grow. Jobs and Skills WA is a government initiative focused on providing guaranteed funded training for positions that are or will be in high demand in WA.

To learn what qualifications Insight Training is delivering to eligible students at our multiple locations in WA visit following page.

Jobs and Skills WA Funding Eligibility



Eligibility Check

Let one of our Course and Career Advisors help work out the best funding model based on your eligibility.

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What Insight Training Offers
  • Access to industry leading VET Teachers who care about how you progress in the course
  • Flexible learning options; study in class, by correspondence or at your workplace
  • You may be eligible for state and/or federal funding as a loan or a subsidy towards your course
Student Testimonials