Get started down the pathway to your career in retail with a SIR20216 Certificate II in Retail Services. With this qualification under your belt, you will be able to perform roles such as frontline team member, customer service assistant and point-of-sale operator. Has the prospective of thousands of job openings over the years. Secure your future career now with a SIR20216 Certificate II in Retail Services.
- Studying Online
- Payment Option
- Nationally Recognised
- Student Assistance Program
- Funding Available
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Learning Method Blended / Classroom
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Duration Course duration depends on the delivery mode of the qualification and can be flexible depending on your learning needs
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RTO's This course is delivered by Insight Training Group Australia Pty Ltd, RTO ID 32142.
Course Requirements
To attain the Certificate II in Retail 12 units must be successfully completed comprising of 7 core and 5 elective units
Qualification Pathway
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. There is also a pathway into the SIR30212 Certificate III in Retail Operations.
Entry Requirements
There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry.
It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent and the will be required to undertake a LLN and achieve an exit Level 2 or above score within the Australian Core Skills Framework assessments in Reading and Numeracy, which will show that they have the capability to be successful in the course.
For more information, you can visit our campus locations. SIR20216 Certificate II in Retail Services is available in Perth and regional WA.
Student Selection Process
Insight Training’s student selection process is designed to ensure that you are enrolled in the qualification that best meets your needs.
Insight Training’s selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;
- The students’ needs and desired outcomes
- The ability and commitment of the students to complete the course;
- Eligibility requirements listed in the applicable National Training Package;
- Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)
Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.
After completing this course you can pursue a career as a:
- Customer service assistant
- Fulfilment assistant
- Point-of-sale operator
- Sales assistant
- Stock processing assistant
- Stock replenishment assistant
Core Units
| Unit Code | Unit Description |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes |
| SIRXIND001 | Work effectively in a service environment |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXWHS002 | Contribute to workplace health and safety |
ELECTIVE UNITS
| Unit Code | Unit Description |
|---|---|
| SIRRINV001 | Receive and handle retail stock |
| BSBWOR204 | Use business technology |
| SIRXSLS002 | Follow point-of-sale procedures |
| SIRRMER001 | Produce visual merchandise displays |
| SIRXIND002 | Organise and maintain the store environment |
Work Placement
To be assessed as competent in this qualification, students are required to undertake 2 weeks (10 Days or 70 hours) (or the equivalent part time) placement.
As the WA economy continues to grow and diversify, the demand for qualified workers also continues to grow. Jobs and Skills WA is a government initiative focused on providing guaranteed funded training for positions that are or will be in high demand in WA.
To learn what qualifications Insight Training is delivering to eligible students at our multiple locations in WA visit following page.
| Jobs and Skills WA Funding Eligibility |