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Certificate III in Customer Engagement

BSB30215 Certificate III in Customer Engagement

BSB30215 Certificate III in Customer EngagementCourse Code: BSB30215Certificate III in Customer Engagement

Customer engagement is so important in the business industry – businesses that prioritise their customers consistently see growth in their industry. The truth is the buyers pay more for a better customer experience, and they leave when they experience poor customer service. Study a BSB30215 Certificate III in Customer Engagement and bring value to your future employer and business. This course will provide you with the skills and knowledge required to work in a range of complex customer service roles.

  • Studying Online
  • Payment Option
  • Nationally Recognised
  • Student Assistance Program
  • Funding Available
  • Learning Method Distance/Correspondence / Work-based / Workplace
  • Duration Course duration depends on the delivery mode of the qualification and can be flexible depending on your learning needs
  • RTO's This course is delivered Insight Training Group Australia Pty Ltd, RTO ID 32142

Course Requirements

To achieve a BSB30215 Certificate III in Customer Engagement, a total of 12 units of competency must be completed (four core units and eight elective units) over two (2) terms.

Qualification Pathway

Upon successful completion of this qualification you may continue your studies and undertake the following:

Entry Requirements

It’s preferred that students have obtained a minimum of a School Certificate or equivalent. It is suggested that students are able to access and use a personal computer including internet browser and email.

If you’re interested in gaining entry, you can check out our campus locations. BSB30215 Certificate III in Customer Engagement is available in Perth and regional WA.

Student Selection Process

Insight Training’s student selection process is designed to ensure that you are enrolled in the qualification that best meets your needs.

Insight Training’s selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;

  • The students’ needs and desired outcomes
  • The ability and commitment of the students to complete the course;
  • Eligibility requirements listed in the applicable National Training Package;
  • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.

After completing this course you can pursue a career as a:

  • Client Contact Officer (Customer Service)
  • Customer service assistant
  • Customer Service Officer
  • Information Officer
  • Senior Customer Service Representative
  • Telesales Representative
  • Telemarketer

Core Units

Unit CodeUnit Description
BSBCUE301Use multiple information systems
BSBCUE307Work effectively in customer engagement
BSBCUE309Develop product and service knowledge for customer engagement operation
BSBCUS301Deliver and monitor a service to customers


Unit CodeUnit Description
BSBCUE203Conduct customer engagement
BSBCUE303Conduct a telemarketing campaign
BSBCUE403Schedule customer engagement activity
BSBCMM301Process customer complaints
BSBITU213Use digital technologies to communicate remotely
BSBWOR203Work effectively with others
BSBWOR301Organise personal work priorities and development
BSBWHS302Apply knowledge of WHS in the workplace

Jobs and Skills WA

As the WA economy continues to grow and diversify, the demand for qualified workers also continues to grow. Jobs and Skills WA is a government initiative focused on providing guaranteed funded training for positions that are or will be in high demand in WA.

To learn what qualifications Insight Training is delivering to eligible students at our multiple locations in WA visit following page.

Jobs and Skills WA Funding Eligibility


Eligibility Check

Let one of our Course and Career Advisors help work out the best funding model based on your eligibility.

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What Insight Training Offers
  • Access to industry leading VET Teachers who care about how you progress in the course
  • Flexible learning options; study in class, by correspondence or at your workplace
  • You may be eligible for state and/or federal funding as a loan or a subsidy towards your course
Student Testimonials