[gravityform id=”11″ title=”false” description=”true” ajax=”true”]


[gravityform id=”12″ title=”false” description=”true” ajax=”true”]

It's your call. Make it happen Enquire Now or call us 1300 046 744 0830 AWST TO 1700 AWST MON-FRI
Certificate III in Retail

SIR30216 Certificate III in Retail

SIR30216 Certificate III in RetailCourse Code: SIR30216Certificate III in Retail

Now is the time to up-skill your skills and knowledge with a SIR30216 Certificate III in Retail. In this course, you’ll learn how to provide customer care, deal with the public, use retail technology, provide product and service advice, and handle money. You will be able to pursue work in various retail store settings, such as speciality stores, supermarkets, department stores and retail fast food outlets and working at this level you may be responsible for supervising other team members and monitoring day-to-day workplace operations. 36 hours of work placement (commencing after 4 weeks of class time to prepare student for their work placement) is included as part of this qualification.

  • Studying Online
  • Payment Option
  • Nationally Recognised
  • Student Assistance Program
  • Funding Available
  • Learning Method Classroom / Distance/Correspondence
  • Duration Course duration depends on the delivery mode of the qualification and can be flexible depending on your learning needs
  • RTO's This course is delivered by Insight Training Group Australia Pty Ltd, RTO ID 32142.

Course Requirements

To attain the SIR30216 Certificate III in Retail, 13 units must be successfully completed comprising of 8 core and 5 elective units.

Qualification Pathway

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

At the completion of the SIR30216 Certificate III in Retail, individuals may undertake the following qualifications.

Entry Requirements

There are no entry requirements for this qualification. Individuals may undertake this qualification with little or no experience in the industry.

It is preferred that the students have obtained a minimum of a year 10 level School Certificate or equivalent and the will be required to undertake a LLN and achieve an exit Level 2 or above score within the Australian Core Skills Framework assessments in Reading and Numeracy, which will show that they have the capability to be successful in the course.

For more information, you can check out our campus locations. SIR30216 Certificate III in Retail is available in Perth and regional WA.

Student Selection Process

Insight Training student selection process is designed to ensure that you are enrolled in the qualification that best meets your needs.

Insight Training selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;

  • The students’ needs and desired outcomes
  • The ability and commitment of the students to complete the course;
  • Eligibility requirements listed in the applicable National Training Package;
  • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.

After completing this course you can pursue a career as a:

  • Customer service assistant
  • Point-of-sale operator
  • Senior sales assistant

Core Units

Unit CodeUnit Description
SIRXCEG001Engage the customer
SIRXCEG002Assist with customer difficulties
SIRXCEG003Build customer relationships and loyalty
SIRXCOM002Work effectively in a team
SIRXIND001Work effectively in a service environment
SIRXRSK001Identify and respond to security risks
SIRXSLS001Sell to the retail customer
SIRXWHS002Contribute to workplace health and safety

Elective Units

Unit CodeUnit Description
SIRXIND003Organise personal work requirements
SIRRINV001Receive and handle retail stock
SIRRMER001Produce visual merchandise displays
BSBTEC201Using business software applications
SIRRRTF001Balance and secure point-of-sale terminal

Work Placement

Participants must undertake a minimum of 36 hours (commencing after 4 weeks of class time to prepare student for their work placement). This work placement must be recorded in a work placement log book. A Insight Training Trainer/Assessor will visit participants in the workplace to assess the skills required in this qualification.

Jobs and Skills WA

As the WA economy continues to grow and diversify, the demand for qualified workers also continues to grow. Jobs and Skills WA is a government initiative focused on providing guaranteed funded training for positions that are or will be in high demand in WA.

To learn what qualifications Insight Training is delivering to eligible students at our multiple locations in WA visit following page.

Jobs and Skills WA Funding Eligibility


Eligibility Check

Let one of our Course and Career Advisors help work out the best funding model based on your eligibility.

The information provided in the form above will be kept in accordance with Australian Privacy laws and our Privacy Policy.

What Insight Training Offers
  • Access to industry leading VET Teachers who care about how you progress in the course
  • Flexible learning options; study in class, by correspondence or at your workplace
  • You may be eligible for state and/or federal funding as a loan or a subsidy towards your course
Student Testimonials