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If an individual feels that Insight Training has breached its obligations in the handling, use or disclosure of their personal information, they may raise a complaint. We encourage individuals to discuss the situation with their Insight Training representative in the first instance, before making a complaint.

The complaints handling process is as follows:

  1. The individual should make the complaint including as much detail about the issue as possible,  in writing to Insight Training:
    Quality Assurance Team,, Suite 8, Level 1, 50 Macquarie Street, Liverpool NSW 2170
  2. Insight Training will investigate the circumstances included in the complaint and respond to the individual as soon as possible (and within 30 calendar days) regarding its findings and actions following this investigation. Should after considering this response, if the individual is still not satisfied they make escalate their complaint directly to the Information Commissioner for investigation:
    Office of the Australian Information Commissioner,, Phone: 1300 363 992
    When investigating a complaint, the OAIC will initially attempt to conciliate the complaint, before considering the exercise of other complaint resolution powers.
  3. Alternatively, if the complaint relates to a non-privacy matter, or should individuals choose to do so, a complaint may also be lodged with the ASQA complaints handing service for complaints against Insight Training:
    Australian Skills Quality Authority,, phone: 1300 701 801

For our full privacy policy (click here).

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