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Certificate III in Business (Customer Engagement)
BSB30120

Certificate III in Business (Customer Engagement)

High demand Industry icon High Demand Industry
Certificate III in Business (Customer Engagement)

About the Course

Our nationally recognised BSB30120 Certificate III Business (Customer Engagement) aims to arm you with the tools to keep customers returning. You will learn how to use industry essential skills like delivering customer service, processing customer complaints, assisting with customer difficulties and advising customers on products and services, all of which are significant in ensuring you keep your customers happy.

Course Structure

A total of thirteen (13) units are required to complete this qualification; six (6) core and seven (7) elective units. In order to achieve a specialisation in Customer and Client Engagement, two (2) group A elective and one (1) Group B elective must be completed as well four (4) electives from the Customer and Client Engagement Specialisation list.

Total of six (6) core units must be completed from the following:

Unit CodeUnit Description
BSBSUS211Participate in sustainable work practices
BSBCRT311Apply critical thinking skills in a team environment
BSBPEF201Support personal wellbeing in the workplace
BSBTWK301Use inclusive work practices
BSBWHS311Assist with maintaining workplace safety
BSBXCM301Engage in workplace communication

Total of two (2) elective units must be completed from the following five (5) electives:

Unit CodeUnit Description
BSBTEC201Use business software applications
BSBTEC202Use digital technologies to communicate in a work environment
BSBTEC301Design and produce business documents
BSBTEC404Use digital technologies to collaborate in a work environment
BSBWRT311Write simple documents

Total of one (1) elective unit must be completed from the following:

Unit CodeUnit Description
BSBPEF301Organise personal work priorities

Total of four (4) elective units must be completed from the following:

Unit CodeUnit Description
BSBOPS304Deliver and monitor a service to customers
BSBOPS305Process customer complaints
SIRXCEG002Assist with customer difficulties
SIRXPDK001Advise on products and services

Course Entry Requirements

There are no specific entry requirements for this qualification, but it is recommended that students have at least a School Certificate or equivalent. Entry requirements may differ based on unit selection and delivery method.

Career Opportunities

After completing this qualification you can pursue a career in:

Qualification Pathway

The natural progression of a student completing the Certificate III in Business (Customer Engagement) is:
Qualification Pathway
Job Roles Aligned

Manager

Analyst

Administrator

Assistant

Leader

Manager

Analyst

Administrator

Assistant

Leader

Payment and Financial Assistance

We understand that managing the costs of education can be demanding, which is why we offer two convenient payment plans to help make it easier for you to cover your education expenses. Our options include Debit Success, which allows you to set up flexible direct debit payments tailored to your schedule, and Centrepay, which offers a straightforward and cost-free method of handling payments through automatic deductions from your Centrelink benefits.
Both plans are designed to provide you with financial ease and peace of mind, so you can focus on your studies without the added worry of managing payments.

As the WA economy grows and diversifies, the demand for qualified workers also continues to grow. This growth presents a promising landscape for potential students. Jobs and Skills WA is a government initiative focused on providing guaranteed funded training for positions that are or will be in high demand in WA.

Certificate III in Business (Customer Engagement)

Delivery Mode

Workplace

Total Units

13 Units

Work Placement

Duration

Will vary depending on your enrolment type

Quick, Focused Courses

Get to your learning goals faster with our short, targeted programs.

Tailored for Speedy Success

Our courses are designed to help you reach outcomes efficiently.

All Resources Supplied

We will provide all necessary resources to help you achieve your learning goals.

Supportive Environment

Enjoy quick support and caring trainers to help you succeed.

Workplace Learning

This course will equip you with essential workplace skills through hands-on learning experiences in the workplace.

WA Training Awards finalist logo
Nationally Recognised training logo

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Certificate III in Business

BSB30120
A BSB30120 Certificate III Business is a perfect starting point for people wanting to work in an entry-level business role.

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Certificate III in Business (Medical Administration) is a qualification that provides specialist skills and knowledge specific to the medical industry

Certificate III in Business (Administration)

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A Certificate III Business (Administration) is a perfect starting point for people wanting to work in an entry-level business role.

Frequently Asked Questions

Insight Training will consider various factors when deciding which students will be offered places in the program. These may include:

  • Needs and desired outcomes
  • Ability and commitment to complete the course
  • Eligibility requirements in the relevant National Training Package
  • Minimum school certificate or equivalent

In addition, your existing abilities in core skills such as learning, reading, writing, oral communication, and numeracy will also be considered.

The BSB30120 Certificate III in Business (Customer Engagement) course covers all the fundamental skills needed to succeed in any workplace, specifically focusing on liaising with customers. These skills include:

  • Delivering and monitoring a service to customers
  • Processing customer complaints
  • Assisting with customer difficulties
  • Advising on products and services

 This course is a starting point for individuals pursuing entry-level Customer and Client Engagement roles in business. It gives students the necessary skills for customer-facing roles in the ever-evolving contact and service center industry, including delivering excellent customer service and effectively managing workplace challenges and priorities.

Upon completing the BSB30120 Certificate III in Business (Customer Engagement) course, a world of opportunities opens in the business field. You can start your journey in roles such as:

  • Administrative Assistant
  • Customer Service Representative
  • Data Entry Clerk
  • Office Assistant
  • Receptionist
  • Clerical Officer

This certification provides a solid foundation for a career in the business sector and ample potential for growth and advancement. Prepare to become a highly sought-after customer service representative.

The BSB30120 Certificate III in Business (Customer Engagement) course will equip you with essential workplace skills through face-to-face learning experiences in the workplace.

You can discuss your delivery and assessment requirements with your Insight Training VET Teacher, and, where possible, alternate delivery/assessment strategies can be provided, including components of on-the-job, off-the-job, assignments, distance education and e-learning. Learners’ Guides and course support material are available for all units.

Students may be eligible for state and/or federal funding as a loan or a subsidy towards your course. It’s best to speak directly with the Insight Training admissions or student support team to explore the financial aid options available and determine your eligibility.

Learn more about how we can help you fund your learning journey and get you one step closer to your career goals.

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